0: Operations Management Operations Management in Action

JWI 550: Operations Management Operations Management in Action

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class.

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Due: Sunday, midnight of Weeks 4 and 8 (10% of course grade) Overview When learning about the tools and techniques of Operations Management, it’s important to not to approach this in an “abstract” or “academic” way. The discipline has evolved to bring real-world solutions to real-world problems. Organizations that have successfully implemented practices of process analysis, Lean, Six Sigma and other methodologies have often realized significant improvements in performance. In some cases, these improvements have turned them from a path to bankruptcy to a position of market leadership. Our understanding of the benefits of sound Operations Management practices is strengthened when we study such examples. There is also much to be learned from studying organizations that were unable to adequately address operational challenges and have suffered losses in market share or profitability because of that. Further, having real-world examples to draw on cannot only help us frame our operational improvement efforts, but can also provide sources of illustration and inspiration for our teams, as we lead them in their pursuit of operational excellence. Instructions

1. Find a recent article in the Wall Street Journal (or other reputable news source) that discusses an operational win or challenge that a company has gone through which has had a significant impact on its business. In selecting your article:

a. Do not limit your search to organizations in any particular sector. Remember that best practices are everywhere if you are willing to look for them.

b. Identify the wins/challenges that connect to one of the topics we covered in the first four (4) weeks of the course for your first submission and then Weeks 5 through 8 for your second submission.

c. You may select the same organization for both submissions, or you may select a different organization for your second submission.

2. In the “Operations Management in Action” forum link found in Week 4 and Week 8 of the course, submit an original post in which you:

a. Write a brief introductory “executive summary” identifying the organization, the challenge and the current state of affairs. Remember to include a link to the article for easy reference

b. Explain which Operations Management practice this article is most closely associated with c. Summarize the problem and the impact that the tools had (or could have had) in addressing it d. Explain how this example can be used as a lesson in your organization to either point to an

area of opportunity for a similar win, or to warn of a potential risk that could have significant impact on your business, if left unaddressed

3. Read the posts from your fellow students and add replies and comments for the examples you find most interesting.

JWI 550: Operations Management Operations Management in Action

© Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class.

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RUBRIC: Operations Management in Action

CRITERIA

Unsatisfactory

Low Pass

Pass

High Pass

Honors

Find a recent article in the Wall Street Journal (or other reputable news source) that discusses an operational win or challenge that a company has gone through which has had a significant impact on its business. Weight: 15%

No article was selected, or the topic of the article did not match to topics covered in the course

The chosen article made passing reference to an operational challenge addressed in the course but did not focus sufficiently on the details of the win or challenge to provide insight into what really happened.

The chosen article referred to an operational challenge addressed in the course and provided moderate details of the win or challenge but left numerous unanswered questions about what really happened.

The article is well aligned with the course topics and provides a detailed analysis of the operational win or challenge faced by the organization.

The article is well aligned to the course topics, and provides an excellent analysis of the operational win or challenge experienced by the organization, and describes the impact on the business.

In no more than two (2) single-spaced pages: Write a brief introductory “executive summary” in which you identify the organization, the challenge and the current state of affairs. Remember to include a link to the article for easy reference. Explain which Operations Management practices this article is most closely associated with Summarize the problem and the impact that the tools have had in addressing it. Weight: 60%

No executive summary included and/or no operations management topic identified. No discussion of the impact of Operations Management tools relevant to the situation.

The executive summary included, but unclear or inaccurate identification of Operations Management practices relevant to the situation. No explanation of the use and impact the tools had in addressing the problem or opportunity.

The satisfactory executive summary included, with clear and accurate identification of Operations Management practices relevant to the situation. A basic explanation of the use and impact the tools had in addressing the problem or opportunity.

Well-written executive summary included, with a clear and accurate identification of Operations Management practices relevant to the situation. Accurate and detailed explanation of the use and impact the tools had in addressing the problem or opportunity.

Excellently written executive summary included, with clear and accurate identification of Operations Management practices relevant to the situation. Excellent and insightful explanation of the use and impact of the tools in addressing the challenge. Student shows insight into the outcomes the organization achieved as a result.

Explain how this example can be used as a lesson in your own organization to either point to an area of opportunity for a similar win, or to warn against a potential risk that could have significant impact on your business if left unaddressed. Weight: 25%

No explanation of possible applications to student’s organization.

Basic explanation of possible applications to student’s organization, but overly general and lacking detail.

Good explanation of possible applications to student’s organization, plus a clear description of the connection to a current challenge or opportunity in the student’s own organization.

Very good, detailed explanation of possible applications to student’s own organization, plus a clear description of the connection to a current challenge or opportunity in the student’s organization.

Exemplary explanation of possible applications to student’s own organization, plus an excellent description of the connection to a current challenge or opportunity in the student’s organization.