Assessment 3 Essay TIPS

SWK405

The task

Essay

When preparing to write an essay be sure to read the question. It is helpful to break it down as demonstrated below.

PART 1

Critically analyse the strengths and weaknesses in the delivery of services to remote communities via face to face and virtual service models.

PART 2

Identify within each approach (FACE TO FACE AND VIRTUAL) the challenges for the human services worker and professional development strategies for improving regional and remote skills

In considering each approach select one of the following population groups or service needs.

Essay Structure

My suggestion is to start by identifying the group/population/issue you have selected to work with. You may think about the agency interview and report you have completed in Assessment 2 to inform your choice of service.

In considering each approach select one of the following population groups or service needs.

Your population/issue

Step 1:

Select your population or issue and the type of service to be offered.

Disaster recovery within Australia

Domestic Violence Services for women in remote and regional Australia

Mental Health Services for remote Aboriginal community

Other

What is the service you are providing?

Step 2:

Consider what part/s of the service is suited to face to face or virtual service delivery?

e.g.

Critically Analyse

Step 3: It is important to consider carefully the strengths and weaknesses of each type of service delivery model to remote areas.

When you think about these strengths and weaknesses, some will relate to client outcomes and some will relate to the service provider (logistics, cost, personnel).

Not simply a description but your own critique.

The following questions will help you to focus your reading and develop a critical lens.

Critical Reading

Step 4:

What have some authors written about the advantages and disadvantages of each type of service model?

What do you think about their positions?

Does this fit with the service you have selected for the essay?

Has technology come further since the article was written?

Is there a research that supports the arguments proposed in the literature? Critique the research that supports the author’s argument.

What position do you take in relation to ideas raised in the literature?

Is there a bias in the readings in favour of one type of service delivery over another?

Step 5: Shaping your argument

Consider the following focus questions to shape your argument

Strengths and weakness of face to face service delivery

What is face to face service delivery?

e.g. this could be where staff live and work within the community or where staff undertake remote community visits to deliver services.

What are the benefits of delivering services face to face?

To the client, for the worker

What are the challenges of delivering face to face services to remote areas?

e.g. Cost, staff recruitment and retention, staff skills and resilience, culture and language, occupational health and safety, work/life balance

Strengths and weaknesses of virtual models of service delivery

What is virtual service delivery?

e.g. phone, online, skype

What kind of services can be enhanced by technology?

Accessing information through the internet (community and client empowerment), Apps, social media (connections and groups)

What type of service is most suited to ICT?

e.g. counselling? Meetings? community work?

What are some assumptions when relying on ICT to deliver a service?

e.g. internet access? Speed, cost, confidence

Some things to think about – confidentiality, transparency, accountability.

Combination of approaches

Would there be benefits realised through combining face to face service delivery with other technology?

Not just simply one approach or the other.

Part 2 of the question

Identify within each approach (FACE TO FACE AND VIRTUAL) the challenges for the human services worker and professional development strategies for improving regional and remote skills

Step 6: The human services worker and the organisation

Now that you have considered the pros and cons of the type of service model to your population or issue, consider the second part of the question.

A) What challenges are there for the human services worker in delivering services face to face and virtual?

B) What approach could the organisation take to support and develop the skills of the worker in either the face to face or virtual service delivery?

Structure

Introduction

Clearly outlines the way that you will be approaching the essay

Help the reader to anticipate the key themes and arguments.

Body

One paragraph for each new idea. Introduce each idea and ensure that it logically leads from the last paragraph.

Conclusion

Summarise the key points of your essay that support your argument.