Assignment 1: Code of Conduct Memo – Draft

Due Week 4 and worth 50 points

You are a manager at a call center. The company frowns upon phone calls and texting during work hours. You have looked the other way a few times, but it has started to get out of hand. You need to write a memo reminding everyone that private phone and text message use on company time is viewed as a violation of the company’s code of ethics.

Write a 1-page memo in which you address the situation, emphasizing the violation of the company’s code of conduct. In your document, you should:

1. Ensure the memo is clear and brief.

2. Choose language to match the purpose and tone for the situation and audience.

3. Format the memo accurately and according to the details in the textbook.

4. Create an effective opening that establishes goodwill without obscuring the message.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

· Illustrate the relationship between how audience characteristics match the context of technical writing.

· Explain ideas in proper format using accurate details and relevant examples.

· Employ correct Edited Standard Written English (ESWE).

· Use technology and information resources to research issues in technical writing.

· Write clearly and concisely about technical writing using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 50 Assignment 1: Code of Conduct Memo – Draft
Criteria Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Ensure the memo is clear and brief.

Weight: 15%

Did not submit or incompletely ensured the memo is clear and brief. Insufficiently ensured the memo is clear and brief. Partially ensured the memo is clear and brief. Satisfactorily ensured the memo is clear and brief. Thoroughly ensured the memo is clear and brief.
2. Choose language to match the purpose and tone for the situation and audience.

Weight: 40%

Did not submit or incompletely chose language to match the purpose and tone for the situation and audience. Insufficiently chose language to match the purpose and tone for the situation and audience. Partially chose language to match the purpose and tone for the situation and audience. Satisfactorily chose language to match the purpose and tone for the situation and audience. Thoroughly chose language to match the purpose and tone for the situation and audience.
3. Format the memo accurately and according to the details in the textbook.

Weight: 15%

Did not submit or incompletely formatted the memo accurately and according to the details in the textbook. Insufficiently formatted the memo accurately and according to the details in the textbook. Partially formatted the memo accurately and according to the details in the textbook. Satisfactorily formatted the memo accurately and according to the details in the textbook. Thoroughly formatted the memo accurately and according to the details in the textbook.
4. Create an effective opening that establishes goodwill without obscuring the message.

Weight: 20%

Did not submit or incompletely created an effective opening that establishes goodwill without obscuring the message. Insufficiently created an effective opening that establishes goodwill without obscuring the message. Partially created an effective opening that establishes goodwill without obscuring the message. Satisfactorily created an effective opening that establishes goodwill without obscuring the message. Thoroughly created an effective opening that establishes goodwill without obscuring the message.
5.Clarity,writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Assignment 2: Creating an FAQ for a Website

Due Week 5 and worth 100 points

Review the Strayer University Website to find an opportunity to write a FAQ that does not exist but would be useful to an intended audience. You will format the document as if it would be going on the Website, but you will write the document in Microsoft Word or equivalent word processing software.

Write a one to two (1-2) page FAQ sheet for the intended audience and purpose. On a separate page within the same document, write a paragraph that identifies the intended audience and purpose of the FAQ sheet you have created. (Submit one document in total with both components included.) Your assignment cannot be graded without this analysis. In your document, you should:

1. Match the intended audience and purpose for situation and tone.

2. Format FAQ Web page(s) accurately and according to the details in the textbook.

3. Ensure that content is measured, concise, and applicable.

4. Craft a document that is easy to read.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

The specific course learning outcomes associated with this assignment are:

· Illustrate the relationship between how audience characteristics match the context of technical writing.

· Explain ideas in proper format using accurate details and relevant examples.

· Use syntax, tone, and word choice appropriate to technical communications.

· Employ correct Edited Standard Written English (ESWE).

· Use technology and information resources to research issues in technical writing.

· Write clearly and concisely about technical writing using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 100 Assignment 2: Creating an FAQ for a Website
Criteria Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Match the intended audience and purpose for situation and tone.

Weight: 15%

Did not submit or incompletely matched the intended audience and purpose for situation and tone. Insufficiently matched the intended audience and purpose for situation and tone. Partially matched the intended audience and purpose for situation and tone. Satisfactorily matched the intended audience and purpose for situation and tone. Thoroughly matched the intended audience and purpose for situation and tone.
2. Format FAQ Web page(s) accurately and according to the details in the textbook.

Weight: 15%

Did not submit or incompletely formatted FAQ Web page(s) accurately and according to the details in the textbook. Insufficiently formatted FAQ Web page(s) accurately and according to the details in the textbook. Partially formatted FAQ Web page(s) accurately and according to the details in the textbook. Satisfactorily formatted FAQ Web page(s) accurately and according to the details in the textbook. Thoroughly formatted FAQ Web page(s) accurately and according to the details in the textbook.
3. Ensure that content is measured, concise, and applicable.

Weight: 35%

Did not submit or incompletely ensured that content is measured, concise, and applicable. Insufficiently ensured that content is measured, concise, and applicable. Partially ensured that content is measured, concise, and applicable. Satisfactorily ensured that content is measured, concise, and applicable. Thoroughly ensured that content is measured, concise, and applicable.
4. Craft a document that is easy to read.

Weight: 25%

Did not submit or document was very difficult to read. Document was difficult to read Document was somewhat difficult to read. Document was fairly easy to read. Document was easy to read.
5. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Assignment 3: Informative Report – Draft

Due Week 6 and worth 50 points

Choose a familiar household appliance (e.g., vacuum, toaster, hair dryer).

Write a one to two (1-2) page mechanism description (written in your own words) telling an audience of fifth graders in a science class how the appliance works. The document must include:

a. Headings

b. At least one graphic

c. A logical spatial order

In your document, you should:

1. Ensure the document is clear and brief.

2. Exercise logic in your design, including placement of headers and graphics.

3. Use appropriate language for the audience and purpose.

4. Follow the steps identified in the textbook.

5. Cite source(s), including any graphics.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

The specific course learning outcomes associated with this assignment are:

· Explain ideas in proper format using accurate details and relevant examples.

· Design effective graphics for visual presentations.

· Use syntax, tone, and word choice appropriate to technical communications.

· Prepare reports, project requirements, and other various technical writing genres.

· Use technology and information resources to research issues in technical writing.

· Write clearly and concisely about technical writing using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 50 Assignment 4: Informative Report – Draft
Criteria Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Ensure the document is clear and brief.

Weight: 20%

Did not submit or incompletely ensured the document is clear and brief. Insufficiently ensured the document is clear and brief. Partially ensured the document is clear and brief. Satisfactorily ensured the document is clear and brief. Thoroughly ensured the document is clear and brief.
2. Exercise logic in your design, including placement of headers and graphics.

Weight: 20%

Did not submit or incompletely exercised logic in your design, including placement of headers and graphics. Insufficiently exercised logic in your design, including placement of headers and graphics. Partially exercised logic in your design, including placement of headers and graphics. Satisfactorily exercised logic in your design, including placement of headers and graphics. Thoroughly exercised logic in your design, including placement of headers and graphics.
3. Use appropriate language for the audience and purpose.

Weight: 20%

Did not submit or incompletely used appropriate language for the audience and purpose. Insufficiently used appropriate language for the audience and purpose. Partially used appropriate language for the audience and purpose. Satisfactorily used appropriate language for the audience and purpose. Thoroughly used appropriate language for the audience and purpose.
4. Follow the steps identified in the textbook.

Weight: 20%

Did not submit or incompletely followed the steps identified in the textbook. Insufficiently followed the steps identified in the textbook. Partially followed the steps identified in the textbook. Satisfactorily followed the steps identified in the textbook. Thoroughly followed the steps identified in the textbook.
5. Cite source(s), including any graphics.

Weight: 10%

Did not submit or incompletely cited sources, including any graphics. Insufficiently cited sources, including any graphics. Partially cited sources, including any graphics. Satisfactorily cited sources, including any graphics. Thoroughly cited sources, including any graphics.
6. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Assignment 4: Sample Instructions – Draft

Due Week 7 and worth 50 points

Pick a favorite snack food that requires you to take at least eight steps to prepare.

Write one to two (1-2) pages of instructions on how to fix the snack you picked. Imagine your audience is third grade Girl Scouts who have little or no experience in a kitchen. Along with your instructions (in the same document), write a 1-page explanation of the steps you took to create the document and the rationale for your approach. In your document, you should:

1. Write instructions and explanations clearly and briefly.

2. Use appropriate tone and language for the intended purpose and audience.

3. Organize the instructions and the document.

4. Provide an explanation and rationale of the approach.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

· Explain ideas in proper format using accurate details and relevant examples.

· Design effective graphics for visual presentations.

· Use syntax, tone, and word choice appropriate to technical communications.

· Prepare reports, project requirements, and other various technical writing genres.

· Organize ideas logically.

· Use technology and information resources to research issues in technical writing.

· Write clearly and concisely about technical writing using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Points: 50 Assignment 5: Sample Instructions – Draft
Criteria Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Write instructions and explanations clearly and briefly.

Weight: 20%

Did not submit or incompletely wrote instructions and explanations clearly and briefly. Insufficiently wrote instructions and explanations clearly and briefly. Partially wrote instructions and explanations clearly and briefly. Satisfactorily wrote instructions and explanations clearly and briefly. Thoroughly wrote instructions and explanations clearly and briefly.
2. Use appropriate tone and language for the intended purpose and audience. Weight: 25% Did not submit or incompletely used appropriate tone and language for the intended purpose and audience. Insufficiently used appropriate tone and language for the intended purpose and audience. Partially used appropriate tone and language for the intended purpose and audience. Satisfactorily used appropriate tone and language for the intended purpose and audience. Thoroughly used appropriate tone and language for the intended purpose and audience.
3. Organize the instructions and the document.

Weight: 20%

Did not submit or incompletely organized the instructions and the document. Insufficiently organized the instructions and the document. Partially organized the instructions and the document. Satisfactorily organized the instructions and the document. Thoroughly organized the instructions and the document.
4. Provide an explanation and rationale of the approach.

Weight: 25%

Did not submit or incompletely provided an explanation and rationale of the approach. Insufficiently provided an explanation and rationale of the approach. Partially provided an explanation and rationale of the approach. Satisfactorily provided an explanation and rationale of the approach. Thoroughly provided an explanation and rationale of the approach.
5. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Discussions: 200 words each

1

“Research and Sources” Please respond to the following:

· Describe the resources you have previously used to do research either at work or school, what their strengths and weaknesses are, and how you would expand and limit your search options.

· Imagine you interviewed five people from your company and two other companies for a technical oriented information report. You also received internal documents from the two other companies, including graphics that you used in the report. Describe how you would cite these sources in an academic setting and a work environment.

2

“The Writing Process” Please respond to the following:

· Analyze your normal procedure for writing an essay, and describe the stages you go through to create it.

· Think of a time where you had to create a written product or presentation with a team, explain what went well, and what could be done better in the future.

3

“Brief Correspondence” Please respond to the following:

· Think about all the emails and text messages you have sent in the last 24 hours. Discuss how much time went into planning the correspondence, and the consequences of the time spent planning.

· The textbook indicates that emails and memos should be an appropriate length for your message. Create a standard or best practice for determining an appropriate length for an email and a memo.

4

“Ethics in the Workplace” Please respond to the following:

· Discuss the varying degree of ethics found in organizations you have worked for and how these cultures affected you and / or your work. Then, discuss how you know you are part of an ethical organization.

· You have completed a report for your supervisor that outlines a problem that cannot be solved easily or quickly. About one week later the same report is circulated throughout the company that has been altered significantly. You suspect your supervisor made changes to undermine the severity of the problem. Do you have an ethical obligation to speak up? Discuss how you would handle this situation.

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