Management- Community Engagement – Multicultural Marketing- Program Development- – Event Planning- Staff and Volunteer Training – Project Management -Bilingual Customer Service- Event Hosting


INFINITY INSURANCE Miami, FL Multicultural Marketing Coordinator 2016 -Present

▪ Promotion and relocation to Miami, reporting to Director of Business Development to engage Hispanic community with cause marketing through the Read Conmigo Bilingual Literacy Campaign

▪ Successfully created, developed and executed Read Conmigo Bilingual Internship program for university students. Screen, interview, train and manage interns in compliance with company policies

▪ Develop and maintain partnerships with non-profit organizations, government leaders & businesses to promote bilingual literacy and break down language barrier for Hispanics

▪ Represent the company in public and media appearances

▪ Manage community events; responsible for all relevant responsibilities including volunteer recruitment, training, logistics

Bilingual Customer Service Supervisor Tucson, AZ 2014 – 2016

▪ Promoted to manage team of seventeen Bilingual Customer Service Representatives to ensure best customer service through coaching, performance analysis, and call quality analyzation

▪ Assisted with organizing and executing company events

▪ Developed employee recognition programs

▪ Conducted new hire orientations every six weeks, requested system access, completed HR paperwork, enforced company procedures

Bilingual Customer Service Consultant Tucson, AZ 2013 – 2014

▪ Provided superior customer service, responded to requests for interpretation of guidelines/procedures, acceptability of risk, rating inquiries, premium discrepancies in a prompt and professional manner

▪ Mentored new hire employees, documented, maintained various internal records

▪ Special events coordinator for Tucson Call Center

▪ Processed endorsements, renewals, policy cancellation/non-renewals, payments timely and accurately

▪ Evaluated complex issues and exceptions and reviewed with a Senior or Supervisor

DOUGLAS UNIFIED SCHOOL DISTRICT Douglas, AZ Bilingual Substitute Teacher 2011 – 2013

▪ State certified instructor. Educated grade levels preschool through high school in English and Spanish

▪ Maintained classroom control, fostered a safe, positive environment for all students in accordance with school, state, and all applicable laws and regulations

▪ Followed existing lesson plans in manner that ensured the integrity of academic time and motivated students to learn and participate

▪ Addressed the various learning styles of students accordingly and ensured comprehension

IT’S A SMALL WORLD PRESCHOOL & KINDERGARTEN Tianjin, China International English Instructor 2010 – 2011

▪ Instructed children in activities designed to promote social, physical, and intellectual growth needed for primary school preparation

▪ Created lesson plans, evaluated students, submitted weekly and monthly reports to administration capturing student data and learning trends

▪ Held TEFL International Certification

▪ Met with parents to discuss children’s progress and needs relevant to scholastic priorities

THE BUNNY SHOW Tucson, AZ Producer, On Air Host 2004 – 2010

▪ Created, hosted and produced weekly bilingual variety, live televised show that highlighted local Latino talent and interviewed elected officials and community members

▪ Managed community outreach, budgeting, scheduling, planning, and marketing

▪ Monitored post-production processes to ensure accurate completion of all details

▪ Coordinated talent, volunteers and other personnel throughout the production process

▪ Composed and edited scripts, provided talent scripts and on screen direction

▪ Conducted regular staff meetings ensure production objectives were met

▪ Resolved personnel problems that arose during the production process by acting as a liaison between dissenting parties when necessary


The University of Arizona 2009 Bachelor’s Degree. Honors, Fine Arts & Spanish Minor Hispanic Alumni Academic Scholarship

International TEFL 2010 International Teacher Certification

Arizona Department of Education 2011 Substitute Teacher Certification

Rotary Leadership Institute 2017 Leadership Certification


HISPA-Hispanics Inspiring Student’s Performance Ambassador 2018 Kiwanis Club of Coral Gables Board of Directors 2018 Rotary Club of Miami Co-Chair Youth Svcs Committee 2016-Present University of Arizona Alumni Association 2014-Present LULAC- League of United Latin American Citizens 2006-Present Barrio Hollywood Neighborhood Association Volunteer 2005-2016 Pascua Yaqui Tribe Registered Member 1987-Present