Emotional Intelligence and Motivation

Program Proposal

Gregory G. Finney


Dr. Wanda Tillman

August 11. 2018

Emotional Intelligence and Proposal

1) Emotional Intelligence (EI) and Motivations

a) EI building blocks and its impact on management’s ability to enhance employee performance and job satisfaction

The building blocks of Self-Management and Relationship Management will provide an effect on middle and upper management’s ability to improve employee performance and job satisfaction within American Airlines. Setting the role and practice of Emotional Intelligence within American Airlines will foster teamwork and strengthen the interpersonal relationships among management and employee. At American Airlines, enhancement of communication is key to increasing employee performance and motivation. Communication must flow uninterrupted from top to bottom for employee transparency. If a sound mode of communication exists between employee and manager; self-management is plausible (David Strut & Todd Norstorm, 2015). Each employee must understand the importance of teamwork to make the “cog” of American Airlines run smoothly. The benefit of collaboration will not only be relational to management but foundational for employees to understand the motivating factor behind self-management. Emotional intelligence building blocks stimulate employee motivation thereby allowing management to evaluate job performance and satisfaction.

In American Airlines, job satisfaction will become possible when the interpersonal relationship between the management and the employees are strengthened; which occurs through relationship management. This will include several areas where employee performance for the Airlines company will be related with the emotional intelligence.

b) Positive or negative reinforcement to influence the members of the organization

Maslow’s motivation theory focuses on people needing to be motivated to meet the desired outcomes. The main issue in American Airlines is the lack of importance regarding employee needs. There is a communication gap present and the interpersonal skills are lagging for the Airlines company. There is a concern with the present application of teamwork within American Airlines. If positive reinforcement is made to influence the employees of the American Airlines then it would help in resolving the issues (Investment News, 2013). For example, the annual reward and recognition system is based on employee motivation will assist in portraying employee worth and provide a solution to eliminated or curtail the negativisms within the company. When every individual basic need is met by American Airlines then it would not only increase the performance but also strengthen the determination for the future aspects of the company.

The reinforcement will bring a much-needed change to the corporate structure. This managerial style will be implemented where policies and work culture will be linked with the concepts of teamwork, while simultaneously enhancing the company’s communication level. This is an integral part of the motivational theory (Rezvani, et al., 2016). The annual reward and recognition system are fundamental elements which would provide a solution to the American Airlines. For example, when groups of people are appraised for their activities, their job satisfaction and performance increases align with the company’s objectives and exercising the importance of reinforcement.

2. EI and Social Skills and Decision Making

a) Core concepts of emotional The social skills and decision-making efficiency are linked with the basic understanding of emotional intelligence. Emotional intelligence has a broader role for the social skills and decision-making efficiency for the management team (Joseph, Jin, Newman, & O’boyle, 2015). The concept of social skills in emotional intelligence corresponds towards the areas where people have a common ground. This helps to manage the relationships and build networks. Emotional intelligence supports the communication and leadership influence. Emotional Intelligence enhances social skills for the management team of American Airlines. If the interpersonal skills are good, then it will reinforce employees to listen and respond appropriately towards their leaders.

The decision for different conflicts in the company will also be affected by the concept of common ground. It will consider the role of emotion in influencing the leadership (Asare, 2016). The central area is how American Airlines distinguishes the proactive and perceptive nature. If this concept is understood for the efficiency of the management team, then American Airlines would look to foster teamwork and improve the communication amongst employees. If the same grounds are established for both areas within the company, then the decision will be related to emotional maturity. Their efficiency will be more significant in solving the issues related to performance as well as the overall morale within the company.

3) Effective Teams

The core attributes of an effective team must have a clear vision of the company’s goal. The leader of the team must be inspiring. The leader of the team must possess a constructive communication style and this style should appreciate the work of each person on equal grounds (McCleskey, 2014). An effective workforce is built when the communication level of all persons is present at a competitive level. American Airlines will only have an effective team if the interpersonal relationship is developed between management and employees and appreciation for all employees is present.

An important strategy in developing team dynamics will be the fostering of teamwork for the employees of American Airlines. This will provide objectives for the company and measurable performance levels. The expression of desires in a free environment by employees of the company will aid in fostering team dynamics. If the leaders appreciate the work of each employee, it will play an important factor in the development of team dynamics.

A successful team is a major attribute of a successful organization. American Airlines will need a similar strategy to benefit from its performance. At present there is an issue in developing teamwork; also, interpersonal relationships need to be strengthened. This is due to a lack of effective communication between management and employee. If the core attributes of an effective team are understood, then it will benefit not only the managers but also the teams which are working within the organization.

4)Reward Systems

The process of creating a reward system will be based on the present activities of the Airlines company. The reward system will be made by surveying the persons who have shown excellent performance for the Airlines company. American Airlines company will analyze the expectation from its workers. In the same way, the people who deliver for the required expectation will be sorted out and reviewed promptly (Hahn & Truman, 2015). Then the list of rewards will be managed and determined for each employee offering pay incentives for employees meeting the outlined criteria. While bonuses and promotions will be a part of the reward system, this system will acknowledge the achievement of employees allowing their performance to be more recognized and self-rewarding.

This reward system will promote the objective of raising the motivation of the company’s employees. This will also influence their behavior because the paychecks and bonus offer will account for the appreciation of people in the organization (Investment News, 2013). America Airlines company will resolve the issue of workforce performance with the help of this reward system.

One of the strategies to incorporate the motivation of employees is providing rewards for performance. The reward system will motivate the workforce to perform their duties to achieve recognition extrinsically from management yet self-rewarding intrinsically for their performance. Another tool will be related to behavior as good behavior in the organization will also be rewarded with more benefits to include allowances and facilitation rewards. (Asare, 2016). The strategy of increasing the motivation through the reward system will benefit American Airlines. When companies start to invest in their employees only then can it be considered as a future investment as well as an increase in the quality of service. The main advantage of increased employee motivation is increased company productivity.

The strategy of increasing the communication level and interpersonal skills are targeted for the internal environment of the organization. If this environment is good for employees, it will provide a better result for the airline company (David Strut & Todd Norstorm, 2015). Employers will have a strong motivation towards the targets, and the company will stand to benefit from the reward system, and the company will have a chance to raise the level of commitment and trust amongst its employees. The higher workloads and pressure will be managed through the concept of emotional intelligence and will provide better ideas on how to motivate the company’s workforce. Through the motivation of its people will allow American Airlines to resolve the issues of management as well as the internal relations (David Strut & Todd Norstorm, 2015).


1. David Strut & Todd Norstorm. (2015, October 29). Forbes. Retrieved from Forbes: https://www.forbes.com/sites/davidsturt/2015/10/29/5-must-have-attributes-of-every-successful-team/#785f8c191c02

2. Investment News. (2013, September 8). Investment News. Retrieved from Investment News: http://www.investmentnews.com/article/20130908/REG/309089977/building-a-successful-reward-system

3. Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N. M., Jordan, P. J., & Zolin, R. (2016). Manager emotional intelligence and project success: The mediating role of job satisfaction and trust. International Journal of Project Management, 1112-1122.

4. Joseph, D. L., Jin, J., Newman, D. A., & O’boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 298.

5. Asare, J. (2016). Emotional Intelligence as an Essential Factor for the Successful Management and Financial Administration of Projects and Programs. American Journal of Industrial and Business Management, 418.

6. McCleskey, J. (2014). Emotional intelligence and leadership: A review of the progress, controversy, and criticism. International Journal of Organizational Analysis, 76-93.

7. Hahn, R. A., & Truman, B. I. (2015). Education improves public health and promotes health equity. International Journal of Health Services, 657-678.