HEALTH INFORMATION SCIENCE/TECHNOLOGY VENDOR 2
Health Information Science/Technology Vendor
OVERVIEW OF OUR COMPANY
Centered Health Systems is keenly aware of the need healthcare providers have to simplify their workflow processes, which is why our organization has provided customized technologies to individual providers, group practices, and mid to large scaled healthcare organizations for over 20 years. We are a national eHealth provider with a comprehensive suite of cutting-edge IT solutions for the healthcare industry. Our goal is to improve the quality, accuracy, and timeliness of care patients receive with our custom-tailored, highly interoperable, intuitive certified electronic health record (EHR) system-Clinical Acumen EHR.
At Centered Health Systems, our primary mission to ensure you have access to your data at anytime and across all platforms which explains why we have taken an integrative approach to the design of our EHR systems, customizing to the users needs for best-fit practices.
In addition to our EHR platform, Centered Health System supports healthcare entities via innovative practice management solutions and revenue cycle management (RCM) to assist practices in realizing their full potential.
Our unique approach to healthcare management has proven effective for the 8,900 practices and 32,000 practitioners daily utilizing our award winning product. We pride ourselves on delivering a product that is flexible, efficient, with ease of use, and wholly centered on you!
Our dedicated team consistently delivers innovative products and services keeping the customer positioned at the forefront of every action we take. We are not simply in this space to demonstrate how effective we are in our business IT acumen, but are driven to provide you with the critical tools needed to focus on healing the patients you serve.
Centered Health Systems has a rich legacy of meeting each an every government certification and regulatory mandate for over 20 years, helping our clients achieve maximum revenues and avoid burdensome penalties.
We are committed to the success of your practice and are driven to ensure practitioners can deliver optimal care at a reasonable price. Centered Health Systems is confident in its ability to help your company succeed as demonstrated by our 98% client retention rate for the previous 15 years. We would love nothing more than to bring our value-added tools to your organization!
OVERVIEW OF OUR PRODUCT
Centered Health Systems have developed a technology platform that enhances quality, promotes efficiency, and drive productivity, by streamlining workflow processes for University of Maryland University College Medical Center (UMUC-MC). The technology product is a cloud-based Electronic Health Record (EHR)-Clinical Acumen EHR. Clinical Acumen EHR is for providers, physician offices, and hospitals affiliated with University of Maryland University College Medical Center (UMUC-MC). At Centered Health Systems we focus on ensuring you have access to your data at anytime by linking systems under one unified platform. Centered Health Systems improves the quality, accuracy, and timeliness of care patients receive through our custom and highly interoperable EHR system. The organization can efficiently and effectively provide care to patents. The EHR provides real time data that ensures data is available at anytime. Authorized healthcare professionals have quick access to patient records 24/7 from any device. Having access to real time clinical data can help the organization to make the right decisions for the organization. This leads to meaningful use of the EHR system. The accurate, up-to-date, and complete data the EHR provides enables healthcare providers to effectively diagnose patients. As a result this leads to reduce medical errors for the organization.
Clinical Acumen EHR improves productivity and communication between healthcare professionals.The user-friendly interface allows authorized users easy access to all the features available in the Clinical Acumen EHR. More patients can be seen throughout the day due to the quick drag and drop capabilities. E-prescribing is also another feature that this product offers. This allows providers to order, send, and manage medications electronically. These electronic prescription orders are sent directly to the patient pharmacy. It is essential for the prescription to be accurate and error-free before it is sent to the patient pharmacy.
Clinical Acumen EHR ensures privacy and security for all electronic patient data. Patient’s health information is securely shared between both authorized healthcare providers and patients.The proper security measures have been implemented to ensure confidentiality, integrity, and availability of patient data. The services and features the EHR provides make this the best solution for any healthcare organization. We have taken an integrative approach to the design of our EHR systems, customizing to the users needs for best-fit practices and provide analysis, set-up, training, and ongoing support for system users. Our track record is stellar; our customer service record exceeds 99%, and we are comfortable working with organizations of all sizes and welcome the opportunity to service UMUC-MC!
OVERALL DELIVERY OF QUALITY OF HEALTHCARE
The Clinical Acumen EHR is a great asset for a health institutions. The workflow implications may vary by type of patient care facility and professional responsibility. There is a broad array of benefits that come with the implementation of this product such as; productivity and financial improvements, job satisfaction improvements, customer satisfaction improvement and the most essential, quality of care improvements. All these benefits are intertwined and all result to increase in the quality of care delivered
Increase in quality of care as a result of the Clinical Acumen EHR will be directly reflected as a result of:
· Easier preventive care leading to increased preventive care services
· Point-of-care decision support: this is a tool that helps with the quick of patient information allowing for immediate action at patient bedside. Clinical Acumen provides accurate, up-to-date, and complete information about patients at point of care. For example, a patient with a documented history could be helped more efficiently and faster in case of respiratory distress while admitted.
· Rapid and remote access to patient information: clinical Acumen EHR, will be easily available to clinicians since it is suitable for both computers, tablets and even smart phones.
· Easier chronic disease management: Because it keeps accurate and up to date records, chronic diseases could easily be managed.
· Integration of evidence-based clinical guidelines: the state of the art documentation improvements that come with the Clinical Acumen system, allow for evidence based research and conclusions which lead to clinical guidelines that assure improved care quality in the institutions it is implemented at.
· Reduced errors: the system promotes legible, complete and accurate documentation, as well as streamlined coding and billing which reduce the occurrence of errors.
· Improved patient information safety: patient information safety and privacy is enhanced with the Clinical Acumen system.
However, an increase in productivity and finances as a result of Clinical Acumen implementation also results in an increase in quality of care. The system promises a decrease in documentation time and interdisciplinary communication. The system will provide more efficient tracking of patients and cost, help avoid the repetition of expensive tests, save an average of two hours in nursing staff time and improve workflow across an entire health institution.
Because, of increased detail in patient records, ease in documentation, currency in data and many other benefits the Clinical Acumen EHR brings into a health system, there is an increase in job satisfaction in that leads to better care quality.
Clinical Acumen increases patient-interaction time and consequently the quality of care delivered. Clinicians using the clinical Acumen EHR will tend to spend less time updating static data, such as demographic and prior health history, because these data are populated throughout the record and generally remain constant giving more patient- interaction time, and consequently increased patient satisfaction.
TRAINING OPTIONS: EMR Training
We provide classroom-based support using Credentialed Trainers, virtual eLearning-based support, or one-on-one training programs, tailored for the needs of your organization. Our training program and support model provide a better learning experience using role-based learning based on our previous experience and best practices. We focus on the end user’s readiness to learn and completion of prerequisite proficiencies during earlier phases. We follow a four-phase approach for the EHR training life cycle.
Phase 1 – Planning and Training Readiness
First phase or the pre-work is the longest phase. This phase determines the success of a successful EHR implementation. The activities for this phase involves the following:
· Identifying and sharing information with operational and IT leadership stakeholders as well as potential credentialed trainers, super users and end users.
· Setting a clear plan with stakeholders.
· Formulating workflows that are user friendly to get the desired result.
· Mobilizing a change awareness in the organization is critical prior to the implementation of any formal training.
Phase 2 – Implementation of EMR Training Deployment
Phase 2 begins with the train-the-trainer sessions and ends when the end users begin to use the technology on the job for the first time, i.e., on Go-Live day. With our large Epic implementation training programs,
The critical success of EMR Training Deployment:
· The accuracy and reliability of the logistics planning
· The willingness of vendors/trainers to collaborate with the super users and adhere to the facilitation and coaching techniques
· The completeness of the role-based curriculum and training environment.
· Feedback loops are important to ensure success during this phase and gather information for improvement in future programs.
Phase 3 – Post Go-Live Stabilization & Transition to Live Customer Training Support
After the go-Live day, then comes the stabilization period where the organization transitions from the onsite support to online support. The primary role of the implementation training team is to provide continuity for the learning program as it moves from implementation to steady state and help users move from having minimal proficiency to intermediate proficiency with their role- based technologies within the context of integrated team workflows, processes and environment. As, the end users gain proficiency, onsite trainers become fewer.
Phase 4 – Live Customer Training Support and User Optimization
Live Customer Training Support and User Optimization will begin when stabilization ends. When end users are comfortable with their new roles and routines and are efficient in using the workflow. During this phase end users will realize the benefits of the new workflow. In addition, user optimization is ongoing process following by retraining for workflow and system functionality improvements.
PRODUCT SOFTWARE/HARDWARE REQUIREMENTS AND MAINTENANCE
Clinical Acumen EHR, our product standouts as a best of the breed in its class EHR system.Our product is certified by Certification Commission for Health Information Technology (CCHIT), to meet the Meaningful Use Stage 2. We offer enhanced privacy and security controls to meet the HIPAA requirements.
Our software has interface capabilities to share data between 2 or more systems. We provide remote monitoring to detect system problems before they become critical and operate a 24/7/365 emergency number to solve hardware and software problems that may arise.
Instead of the client-server technology, we offer SaaS technologies. SaaS is able to house data, delivers data and functionality to users via secure connection and also provide software. SaaS technology utilize cloud computing to provide cost efficiency to the purchasers.
Our system provides a well-defined interopeable CPOE system which is synced with our comprehensive Clinical Decision Support (CDS) System to promote effective and efficient ordering and eliminate physician errors of omission or commission during the transcribing process. In addition, our system supports reporting and analytics, which is the core for clinical application.
There are 6 major architecture drivers for our Healthcare SaaS Platform (HSP’s) affecting system configuration, performance, and quality:
· We support multi-tenant SaaS.
· We permit only authorized users to access the SaaS service.
· We support accessibility by over three different mobile devices and platforms.
· Our systems are designed to support resource sharing based on cloud computing.
· Our systems provide functions to quickly catch errors and identify the causes of the errors
· It should protect against system errors with comprehensive logging and monitoring.
The user requirements of HSP include CDS services, order entry and display, immunization management, service availability checking, host manager account, tenant account, host account, CDA master management, patient information management, and appointments/admission scheduling for small- and mid-sized hospitals.
Always striving for excellence, we seek to collaborate with like-minded entities and are presently in partnership with Microsoft utilizing the Microsoft Azure cloud computing as this platform provides comprehensive features for application development and delivery and strategies (Oh et.al, 2015).
The healthcare organization must have the right hardware to save time and money. Printers and Larger monitors can save more than 20 minutes of physician time.Some organization allow for own laptop or tablet to carry from room to room. System hardware (i.e., server and network) needs depend on the type of EHR purchased. In addition, hospitals must acquire smart peripherals like vital signs monitoring devices, smart infusion pumps, medication dispensing devices, etc that have information processing capabilities.
Optimization is another maintenance component our EHR systems implementation to improve clinical quality data characterized by reliability, accuracy, and timeliness. We offer to provide upgrade of the system through enhancement to Health Information System, new functionality as a part of regular maintenance fees. We offer new upgrades to align to meet federal requirements.
WORKFLOW PRESENTATION FOR FOLLOWING SCENARIOS:
Steps in the ROI process
1. Receive request to access or obtain copies of a patient’s record
2. Confirm that the organization treated this patient and that records are available
3. Log the request
4. Validate that the appropriate party (typically the patient or patient’s representative)
authorized the request
5. Validate that the request contains all necessary elements / Reject invalid request and log
6. Determine the location(s) of or applications storing the requested components of the record
7. Search for and retrieve the components
8. Review the record for the specific documents requested
9. Review the record for specific documentation that is to be excluded
10. Prepare the copies in the mode requested or make arrangements for review of the record by
11. Count the pages copied and calculate fees, if any
12. Invoice or prebill the requestor for copies or review time
13. Collect payment and mail/provide copies
14. Log the completed request
A. PHYSICIANS ORDERS WORKFLOW
B. CONSULTATION WORKFLOW
CLINICAL QUALITY MEASURES:
Epic EMR Training. The HCI group. Retrieved from https://www.thehcigroup.com/vendors/epic-consulting-services/epic-emr-training
8 Features to Look For In The Right EHR. (2017, July 25). Retrieved from https://www.carecloud.com/continuum/8-features-to-look-for-in-the-right-ehr/
E-Prescribing – Centers for Medicare & Medicaid Services. (2014, February 26). Retrieved from https://www.cms.gov/Medicare/E-Health/Eprescribing/index.html
Introduction | Meaningful Use | CDC. (2017, January 18). Retrieved from https://www.cdc.gov/ehrmeaningfuluse/introduction.html
L. Poissant, J. Pereira, R. Tamblyn, and Y. Kawasumi. (2005). “The impact of electronic health records on time efficiency of physicians and nurses: A systematic review.” Journal of American Medical Informatics Association. 12:505-516.
NIH National Center for Research Resources. (2006). Electronic Health Records Overview. The MITRE Corporation. Retrieved from https://s3.amazonaws.com/rdcms-himss/files/production/public/HIMSSorg/Content/files/Code%20180%20MITRE%20Key%20Components%20of%20an%20EHR.pdf
Oh, S., Cha, J., Ji, M., Kang, H., Kim, S., Heo, E., … Yoo, S. (2015). Architecture Design of Healthcare Software-as-a-Service Platform for Cloud-Based Clinical Decision Support Service. Healthcare Informatics Research, 21(2), 102–110. Retrieved from http://doi.org/10.4258/hir.2015.21.2.102
What are the advantages of electronic health records? | HealthIT.gov. (n.d.). Retrieved from https://www.healthit.gov/faq/what-are-advantages-electronic-health-records