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Student

King Wave Blvd – Apt# 23 ~ city, state

Home Phone: (212) xxx-xxxx ~ Email: xxxxxx@wavel.com

EDUCATION

Bachelor of Business Management Candidate, xxxx College, City, State Date year

High School, City, State Date year

EMPLOYMENT HISTORY

Customer Service Representative, ( Employer, City, State) Date Year – Present

· Apply and interpret laws, regulations, rules, and written guidelines to make a determination about an individual’s eligibility for a program, benefit, or entitlement such as welfare, Aid to Families with Dependent Children, workers’ compensation, unemployment insurance, or private health, life or pension/retirement programs.

· Independently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references to embrace the correct course of action.

· Converse with members of the general public to secure needed technical information and obtain and clarify relevant facts involving benefit problems related to welfare, unemployment, workers’ compensation, disability, insurance claims.

· Conduct telephone interviews for the purpose of administering a benefit program such as welfare, aid to families with dependent children, health or life insurance, retirement or pension plans, workman’s compensation or unemployment insurance on a daily basis.

· Use complex database equipment that has access to other databases in order to answer customer questions and perform follow-up action on customer accounts.

· Review documents, records, data or other materials identifying missing information or problems, determine and initiate appropriate corrective actions.

· Listen to information provided by individuals and identify the nature and purpose of an inquiry by extracting relevant facts necessary to independently solve their problems.

· Refer to numerous sources of agency information, including on-line technical manuals and locally-prepared guidelines, as well as federal policies.

· Provide customer service to customers via telephone, e-mail, and fax in a professional manner while utilizing the most up to date technologies in communicating with them.

· Handle and analyze customer discrepancies, identify and route calls to appropriate resources.

· Interview callers to obtain information, furnish and provide guidance, resolve problems with payments or eligibility status, investigate and resolve situations involving Medicare Insurance issues and problems with disruption of benefits as related to Medicare and other programs.

· Manage individual call times and accuracy of information provided.

· Understand and apply proper call center standards, policies and procedures to customers’ needs.

· Review complex highly sensitive applications for benefits based on electronic or paper applications, petitions and conduct security checks in accordance with all applicable laws.

· Process applications using available electronic systems through verification of any number of established data points to make adjudicative decisions and or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions.

· Provide direct and continuing assistance to other government agencies such as USCIS personnel and officials of other Federal agencies in identifying individuals who pose a threat to national public security.

· Communicate effectively orally and in writing to a variety of different nationalities while providing internal and external customer support, managing correspondence and ensuring program quality assurance.

· Assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicant’s eligibility for specific benefits sought.

· Pre-screen various applications and submissions by customers for accuracy and completeness of initial supporting documentation and schedule applicant appointments for interviews and citizenship ceremonies.

· Review analysis on files, reports, and information systems and databases to update information and maintain data integrity while providing systematically guidance to customers about proper completion of all required documentations, supporting evidence, and appropriate information needed.

· Provide accurate information via telephone, email, and fax – as well as other current technologies in a professional manner regarding an array of complicated immigration inquiries, while utilizing the most up to date technologies.

· Maintain knowledge of any changes in policies and procedures and effectively communicate those changes to all applicants, beneficiaries, as well as stakeholders.

· Edit and create office documents and correspondence using office automation software, i.e. graphics, database, spreadsheet and word processing and manage individual case files while performing administrative and clerical duties.

· Work constructively with others to achieve a mutual goal while building effective partnerships with everyone fairly, equitably and professionally, respecting and valuing individual differences and diversity.

· In addition to my primary responsibilities, I am often selected as a one on one peer mentor assisting new employees in handling phone calls, teaching policies and procedure and how to efficiently navigate systems, also performing acting TA (technical assistant) duties when TA’s are unavailable.

Service Representative, , ( Employer, City, State) Date Year – Present

· Detail from 08/21/2016 to 09/30/16. As a Service Representative, my duties consisted of Enumerations. Processing New Cards, Replacement SSC, face to face interviewing, updating citizenship, G845s, 562, 10 day holds, family cases, adoptions, 533-translations, J-1 and F-1 students, E-verify, Evve

Merchandiser, , ( Employer, City, State) Date Year – Present February 2014 – May 2014

· Deliver best practices in customer service while managing customer expectations.

· Establish long-term relationships with customers to increase customer retention.

· Execute sales and merchandising strategies.

· Manage and monitor day-to-day sales and inventory of the department.

· Process in-person sale transactions.

· Remedy sales issues with customers (in-person and over-the-phone) to enhance customer satisfaction.

Vendor, , ( Employer, City, State) Date Year – Present

· Deliver best practices in customer service while managing customer expectations.

· Establish long-term relationships with customers to increase customer retention.

· Execute sales and merchandising strategies.

· Manage and monitor day-to-day sales and inventory of the department

· Remedy sales issues with customers (in-person and over-the-phone) to enhance customer satisfaction.

Sales Associate, , ( Employer, City, State) Date Year – Present

· Deliver best practices in customer service while managing customer expectations.

· Establish long-term relationships with customers to increase customer retention.

· Execute sales and merchandising strategies.

· Manage and monitor day-to-day sales and inventory of the department.

· Process in-person sale transactions.

· Remedy sales issues with customers (in-person and over-the-phone) to enhance customer satisfaction.

Stock Manager, , ( Employer, City, State) Date Year – Present

· Facilitated store sales productivity and customer service through the processing of all inventory transactions accurately and on a timely basis.

· Maintained all product levels through the daily restock of the sales floor.

· Communicate products stock level issues to management as appropriate.

· Identified product quality issues to management as necessary.

· Processed all inventory transactions accurately, in a timely fashion and as per Diesel Inventory Policy and Procedure.

· Ensured all products in back stock are censored and organized at all times.

· Performed operational duties as directed by management.

Assistant Stock Manager, , ( Employer, City, State) Date Year – Present

· Managed store and department inventory including unpacking, sorting, and storing newly arrived merchandise, counting existing inventory, and stocking the floor with supplies.

· Interacted and communicated with customers and co-workers.

· Delivered customer service to in-store and over-the-phone customers.

· Answered inventory inquires.

SKILLS AND PROFICIENCIES

· Strong experience in delivering customer service in fast-paced environments.

· Excellent verbal and written communication skills, some experience in computer programming.

· Basic to intermediate skills in computer repair and networking.

· Proficient in using Microsoft Office Suite, Outlook, Windows 95 to Vista, Windows 7 and Internet Explorer.

Treasurer of Sunshine Club,

( Employer, City, State) Date Year – Present

· As treasurer, I collect sunshine dues. In addition to keeping financial records pertaining to income and expenses of sunshine funds. Send out letter to members who owe sunshine dues. Sunshine is a Club in which we provide a hot breakfast once per month, lunch/dinner as per major holidays. Sunshine Club also sponsors parties for members, such as Farewells/Baby Showers/Bridal and or Bachelor Parties for current members as long as there is management approval.

President of Sunshine Club.

( Employer, City, State) Date Year – Present

· As President, I Coordinate Sunshine functions. Handle questions and problems in regards to sunshine. Orchestrate Sunshine events and meetings. Make announcements and speeches during monthly Sunshine breakfast. Present gift to members. Sunshine is a Club in which we provide a hot breakfast once per month, lunch/dinner as per major holidays. Sunshine Club also sponsors parties for members, such as Farewells/Baby Showers/Bridal and or Bachelor Parties for current members as long as there is management approval.

Computer Technician Trainee, , ( Employer, City, State) Date Year – Present

· Troubleshoot computer and system issues throughout the school district.

· Repaired computers throughout the schools in the district.

· Configured district servers and networks.

· Served as Help Desk representative for the technology department.

· Participated in xxx Computers for Youth – A+ computer-learning program.

· Installed and upgraded computer hardware and software components.

EDUCATION:

College, City, State

Bachelor’s Degree,

Anticipated Completion Date: xxxx

Major: Business Management

FEDERAL EMPLOYMENT HISTORY:

Customer Service Representative (Series: xx, G 04 Step 01)

Employer, Addresss….

Supervisor: John Wave 800-xxx-xxxx Ext xxxxx

Date – Present. Current Salary $22,465.00

G 04 Step 01 acquired on date – date. Salary $22,465.00

G 03 Step 01 acquired on date – date .Salary $15,232.00

G 02 Step 01 acquired on date – date. Salary $10,150.00

G 01 Step 01 acquired on date – date. Salary $9,662.00

Full-Time employment. 40 hours per week work shift